We Are Reopening Safely

 

UPDATE 2nd November 2020

Following the latest Government guidance in England, our sites in Carlisle which comprise of Border Toyota, Border Hyundai, Lexus Carlisle and Car Deal Supermarket are now open digitally.

We have a tem of Sales Executives available to take your enquiries online via email, our website and by telephone. We can arrange a Click and Collect service for any customers wishing to purchase a new or used car whilst adhering to all social distancing guidelines. If you wish, our team can also offer a video consultation using SKYPE, Zoom, Teams or Facetime video. All of our used vehicles can also be reserved for a fully refundable £99 so if you wish to purchase and don't want to miss out on the car of your choice you can reserve it and we'll hold it for you.

Our Service departments are open as normal and can carry out all of your servicing and MOT needs - you must have an appointment and you can still wait while the work is carried out on your vehicle in our lounge which is cleaned after every customer and follows social distance guidelines.

PLEASE NOTE

Our dealerships at Dumfries and St Boswells continue to operate as normal and their showrooms are fully open to the general public however we would advise booking an appointment before you visit.

Your visit may look a little different, but you can still expect the high levels of service and friendly welcome you are used to at your local Border Motor Group dealership.

  • Your Safety is our Priority - Visiting your Local Border Motor Group Dealership

    As well as being able to provide help and support remotely through email and telephone, you can also utilise our other channels including Live Chat, Live Text, Video and Social Media. We have of course also introduced measures into all of our dealerships to protect you and our staff.

    Please remember, in accordance with Government advice, you MUST wear a face covering when visiting our dealerships.

  • Keeping our Customers and Staff Safe

    The safety of you, our staff and your vehicle are our number one priority and we want to ensure that your visit is as straightforward and contact-free as possible. With this in mind, we have introduced strict safety procedures across all of our dealerships and we are diligently cleaning and sanitising our showrooms and cars throughout the day and keeping the number of people in our dealerships at a minimum to ensure social distancing.

    • Disposable gloves, and bags for keys are available to customers and if you want to wear your own Personal Protective Equipment please feel free
    • A one-way system is in place and is clearly signposted
    • When entering the showroom, there will be a Hand Sanitising Station which we would ask you to use
    • No more than two adults can attend an appointment and you MUST wear a face covering
    • We will be working on a strict appointment-only basis
    • A team member will meet you at the front of the showroom and they will direct you to the correct department
    • In the dealership, we ask you to remain a safe two-metre distance from other customer and our team members. We have 2m markings on the floor to help you with this.
    • Team members have been issued with Personal Protective Equipment and will have their temperatures taken twice per day
    • We have installed protective Perspex Screens where required to protect you and our staff
Collection & Delivery Service at Border Motor Group

Collection and Delivery Service*

If your car is booked in for a Service, Mot or repair we can collect and deliver it back to your door. Our drivers will call you when they arrive and will sanitise the vehicle before they bring it back to our dealership and your vehicle will be fully sanitised before it is delivered back to you.
Make an Enquiry
Ways to pay at Border Motor Group

Contactless Payment

For all payments, we are no longer accepting cash. Transactions will need to be paid for by card. Alternatively, we will also accept Contactless payments when applicable.
Appointments at Border Motor Group

Appointments

Please remember, in accordance with Government advice, you MUST wear a face covering when visiting our dealerships. We will be working at all times on an appointment only basis and we are stipulating that no more than two adults attend an appointment. A team member will meet you at the front of the showroom to direct you to the correct department.
Refreshments at Border Motor Group

Toilets & Refreshments

For your safety we will be temporarily closing all of our customer toilets. As well as this we will also not be providing any refreshments in any of our dealerships so if you are waiting for your vehicle please feel free to bring your own refreshments.
Border Motor Group Stay at Home

When to Stay at Home

If you or anyone in your household are displaying any symptoms associated with COVID-19, please do not hesitate to reschedule your appointment with us or we could arrange a video appointment depending on the nature of your booked visit.
Book a service or MOT at Border Motor Group

Service Appointments

Please ensure that you have made an appointment prior to your visit so we can arrange the most convenient and safest experience for you. We can supply a fully sanitised Courtesy Car (subject to availability) in advance of your visit. Alternatively, you can use our dedicated waiting area which has been created with social distancing in mind. You can bring your own refreshments and reading.
Book a Service
Book a test drive at Border Motor Group

Test Drive Experience

We want you to be able to fully experience just how great it is drive our new and used cars and in light of social distancing rules we are now offering unaccompanied test drives. You must book an appointment so we can ensure that you bring the correct documentation and we, of course, guarantee that the car will be completely sanitised ready for your use. A valid driving licence, credit or debit car or passport will be required for proof of identity.
Border Motor Group Service Loyalty Club

Service Loyalty Club

If you are a member of our Service Loyalty Club, you do not need to worry about paying for your service at the dealership as the cost is spread over monthly instalments. If you are not a member and would like more information, please call one of our Service Advisors or use our online service for an instant quote
Service Loyalty Club Quote

Buying a Car?

From our website, you can explore our full range of new and used cars from the comfort of your own home. Live Text Chat and Video Calls directly with our team and you can request a personalised video of any of our vehicles that you are interested in. If you want, we can arrange a Video Appointment to discuss any questions you may have on the vehicle. You can also reserve any of vehicles online with a £99 fully refundable deposit.
View our Vehicles
New Car HAndover at Border Motor Group

Reserve Online for only £99

All of our used vehicles can now be reserved online for a fully refundable fee of only £99.
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Value My Car at Border Motor Group

Part Exchange Process

For an initial valuation, we would encourage you to use our online valuation tool to see how much your vehicle could be worth. However, we will still need to physically inspect your vehicle during a pre-booked appointment.
Value your Vehicle
New Car HAndover at Border Motor Group

Handovers

Our handovers will all be carried out outside our dealerships and you will be given a specific pre-arranged time slot to guarantee your vehicle is ready for you. We will ensure that the vehicle has been fully sanitised and that you have as much information as possible so you have to spend as little time as possible in the dealership. If you have any questions after delivery, please don't hesitate to contact us.