Our Customer Promise

  • Care & consideration for you and your car

    We will:

    • Work competently and in your best interest.
    • Treat you as a valued individual and respect and care for your property.
  • A flexible and convenient service

    We will:

    • Offer free collection and delivery within a 10 mile radius (up to 20 minutes drive time) for pre-bookings.
    • Ensure our price will be all-inclusive for the work we agree to undertake.
    • Provide flexibility and choice of dates and times for booking and collection.
    • Endeavour to diagnose a vehicle defect within 24 hours of the vehicle being presented to us.
    • Provide a courtesy car or arrange onward mobility if your vehicle is to be kept overnight.
  • Expertise and attention to detail with no surprises

    We will:

    • Keep you informed of progress and advise you when your car is ready.
    • Complete the work as agreed with you.
    • Always gain your authority if any additional work is required.
    • Complete a complimentary visual health check if your vehicle is left with us which includes our professional recommendations.
  • A clear explanation of our work

    We will:

    • Where possible, perform a walkaround of the vehicle with you.
    • Communicate clearly in an open and honest way avoiding jargon.
    • Ensure our invoice matches the booking price.
    • Provide a full explanation of work completed and any changes made.
    • Review the vehicle condition report and explain all work completed.
    • Value your feedback and will encourage you to complete our 'your opinion counts' survey so you can tell us what you liked and how we can improve further.