Our Customer Promise
Care & consideration for you and your car
- Work competently and in your best interest.
- Treat you as a valued individual and respect and care for your property.
A flexible and convenient service
- Offer free collection and delivery within a 10 mile radius (up to 20 minutes drive time) for pre-bookings.
- Ensure our price will be all-inclusive for the work we agree to undertake.
- Provide flexibility and choice of dates and times for booking and collection.
- Endeavour to diagnose a vehicle defect within 24 hours of the vehicle being presented to us.
- Provide a courtesy car or arrange onward mobility if your vehicle is to be kept overnight.
Expertise and attention to detail with no surprises
- Keep you informed of progress and advise you when your car is ready.
- Complete the work as agreed with you.
- Always gain your authority if any additional work is required.
- Complete a complimentary visual health check if your vehicle is left with us which includes our professional recommendations.
A clear explanation of our work
- Where possible, perform a walkaround of the vehicle with you.
- Communicate clearly in an open and honest way avoiding jargon.
- Ensure our invoice matches the booking price.
- Provide a full explanation of work completed and any changes made.
- Review the vehicle condition report and explain all work completed.
- Value your feedback and will encourage you to complete our 'your opinion counts' survey so you can tell us what you liked and how we can improve further.