Senior Service Advisor at Lawrie’s Garage St Boswells

31/05/2019
Senior Service Advisor at Lawrie’s Garage St Boswells
Job Reference: LAWSTB/19/SENSER
Closing Date: 31/05/2019
Dealer: Lawrie’s Garage St Boswells
Hours Per week: Full Time
Start Date: Immediate

Border Motor Group are looking to appoint an exceptional candidate for this Senior Customer Service role at Lawrie's Garage St Boswells. While previous Senior Service Advisor experience in the motor trade would be of benefit it is more important that the successful candidate possesses the skills and personality attributes to succeed in this job.

Senior Service Advisor Job Purpose
Acts as liaison between customers and service department by communicating with customers regarding vehicle problems and repair timeline, and expressing customer concerns to service department. Displays exemplary customer service skills and a sales-minded attitude.

Service Advisor Job Duties
Manage and lead a team of Service Advisors in day to day duties

Communicates with clients about vehicle problems, insurance questions, and warranty issues

Maintains positive relationships with clients to ensure repeat and return customers

Approaches transactions with sales-minded professionalism and suggestively sell products and services to clients, including making clients aware of all packages and retail options available

Answers customer questions about services, including when to expect vehicle repairs

Displays extensive knowledge about products and services

Ensures customer vehicle is finished on time and details for customer services rendered and costs for those services, ensuring satisfaction at every step of interaction

Uses all methods of customer communication, including online bookings, phone calls, and in-person interactions, to schedule and book appointments, vehicle drop-offs, and vehicle pick-ups

Communicates with technicians about vehicle statuses, and ensures that vehicles will be ready for customer on time

Acts as an advocate for clients when communicating vehicle problems and needs to repair department

Liaises with technicians about parts ordering to ensure requisite parts are available when vehicle repairs require them, and communicates any time restrictions to customers in timely manner

Processes customer payments


Senior Service Advisor Skills and Qualifications
Previous Customer Service Experience, Computer Skills, Customer-Facing Skills, Strong Communication Skills, Ability to Develop New Skills and Knowledge, Sales Experience, Enthusiastic Attitude, Self-Motivated.

Basic Salary: Commensurate with Experience
Performance Related Monthly Bonus

Applications with CV to:
recruitment@bordermotorgroup.co.uk

Date posted: 1st, May, 2019

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